Support
Help with FORM45.
Stuck, or found something that looks wrong? Email hello@sidehat.com. A person reads every message, and we reply as soon as we can.
Contact us
Email hello@sidehat.com. It helps if you tell us:
- What you were doing, and what happened instead.
- Your device and its iOS version, for example iPhone 16 on iOS 18.
- The FORM45 version, shown at the bottom of Profile in the app.
You can also reach us from inside the app: open Profile and choose Contact us.
In the app
Where are the settings?
Tap the person button at the top right of Home, Workouts, Library, or Programs. That opens Profile, which holds appearance, your weight unit, help, and the privacy policy and terms.
How do I switch between Light Mode and Dark Mode?
Open Profile and look under Appearance. FORM45 follows your device's setting to begin with. Choose Light Mode or Dark Mode to keep the app one way, or Match device to follow your device again.
How do I change between pounds and kilograms?
Open Profile and change Weight unit, or change it at the top of a workout while you log. Workouts you already saved keep the unit they were logged in.
A workout or routine is missing.
Your training is stored on your device, not on a server. It stays through app updates, but deleting FORM45 removes it, and a new device starts empty unless it was restored from a backup of the old one. If something disappeared without either of those, email us and say what you were doing just before.
Your account and your data
Do I need an account?
No. Programs, exercise guides, routines, and your workout log all work without one. An account is only for Team, and it uses Sign in with Apple.
How do I delete my Team account?
Open Profile, choose Team profile, then Delete account. That removes your Team profile, your links to buddies and coaches, your messages, and the workouts stored with your account. The training history on your device stays. If you cannot get into the app, email us from the address you can reach and we will help.
How do I delete everything else?
Without Team, your training, body details, and weigh-ins stay on your device. Weigh-ins can be deleted where you log them, and nutrition data from Your plan. Deleting the app removes everything FORM45 stored on that device.
Does FORM45 collect anything about me?
FORM45 counts how the app is used, such as that it was opened or that a workout was finished, so we can see how many people use it. A count does not say who you are or what you trained, and your workouts, weights, and body details are not part of it. You can turn it off in Profile with "Share usage numbers". The privacy policy lists every count.
Someone on Team is being abusive.
Report them from their page or from the message itself, and block them so they cannot reach you or invite you again. We act on reports within 24 hours. Our terms list what is not allowed.
More answers
The FAQ covers training, Team, and getting the app. The privacy policy explains what is stored and where, and the terms cover using FORM45 and Team.